European 5-Night Retreat
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Online Retreat Help

Tuning In

Tuning in with a Macintosh or PC computer? Please update you’re your preferred web browser, except Google Chrome, which updates automatically.

If your video or audio player freezes or slows down during a broadcast, please wait for a few seconds. If it does not resume, refresh/reload the page.

If you share your internet connection with others who are watching movies or streaming audio, this will affect the quality and speed of your broadcast.

Tuning In Instructions

  • To watch or listen to a live broadcast, go to the 2020 European Online Retreat page. Once you have logged in, click on the “Access participants area” button. The live broadcast will automatically open and begin playing.
  • When you are logged in during broadcast time, click on the "Watch Live Video Stream" or "Listen Live Audio Stream" button. You may tune in as early as 60 minutes prior to the broadcast.
  • If you are using a Satellite connection for your internet, you may not be able to receive the broadcast.
  • If you have technical difficulties during the program, see our Technical Support FAQ. If you still need help contact Technical Support.

Technical Support

Technical Support FAQ
Find answers to your technical questions in our FAQ area.

If you can't find your solution in our Technical Support FAQ, then contact Technical Support.

Caller Instructions

    Tuning In
  • During the broadcast, wait for the announcement that the phone lines are open.
  • Calling-in by phone or Skype:
    If you live in the US, Canada, Puerto Rico, Guam, or US Virgin Islands:
    Call toll-free: 1-800-997-7182.
  • If you live OUTSIDE these areas: Dial the international access code for your area, then 1 for the US, then 408-938-0476. You may also dial 800-997-7182. For both numbers you will be charged for the call by your phone service. (You may also use Skype for these numbers to avoid standard phone rates.)
  • If you get a busy signal, it means that the queue is full.
  • If your call is answered by our phone call screener, turn off the volume on your computer and do not use your speaker phone so that we can hear you clearly. You will be asked the nature of your question and where you are calling from. You will also be asked to agree to the terms of our legal statement (see above). Please read it before calling. Your answer will be recorded. When you are placed in the queue, you may be on hold for up to 40 minutes.