Multimedia File Help

If you do not have Windows Media Player, you can download the latest version at no cost. Before downloading the player, please review the following system requirements to make sure your computer is compatible with the player.

• Microsoft Windows® 98 Second Edition, Windows 2000, Windows Millennium Edition (ME), Windows XP Home Edition, or Windows XP Professional. (Windows 95 or Windows NT 4 users: We're sorry, but your computer does not support Windows Media Player 9 Series. You can download Windows Media Player 6.4 at the same download location.)
• 233 MHz processor, such as Intel Pentium II or Advanced Micro Devices (AMD) processor
• 64 MB RAM
• 28.8 Kbps modem
• 16-bit sound card



• For Macintosh: Player 9 for Mac OS X, Player 7.1 for Mac OS 8.1 through OS 9.x

If you are experiencing difficulty listening to song samples, you can consult Windows Media Player Support. In addition, you can check if updated drivers are available for your sound card. Drivers are programs that send information to your sound card; if the drivers on your computer are out of date or have problems, Windows Media Player may not be able to play sound. For more information about installing the latest drivers, contact your sound card manufacturer.

You might also have more success by trying to play files again at a different time, especially if you are attempting to play them between 6 p.m. and 11 p.m. PT. These are peak hours on the Internet, and high network traffic is probably the cause of the problem.

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