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Welcome to Cafe Dharma.  Please click on "My Account" above to log in, or to register as a user of this website.

 

 
 
    LIVE STREAMING VIEWER TROUBLEHOOTING

If you are having difficulty with the live stream broadcast, you can email Cafe Dharma for immediate help.

The following information is designed to help troubleshoot basic issues should you have difficulty watching the live stream.

Laptop / Desk Top Computers

  1. What type of computer device are you on?
  2. What Operating System (Windows, Mac, Linux) are you on?
  3. What version of the Operating System are you on? WinX: Start Button > My Computer, right-click, select Properties. On Mac, go to the Apple menu and select, "About this Mac", http://support.apple.com/kb/ht1633
  4. Is the Operating System, hardware and software up-to-date and current? Have you checked for OS updates recently?
  5. Is your Internet connection working? Can you browse other sites, and is a new page draw quickly?
  6. Do you have other software programs or apps using your Internet connection or bandwidth? We recommend that playing live video be the only Internet browser application open.
  7. Are you using your computer with a Wi-Fi connection?
  8. Are others using your Wi-Fi connection in your home? If so, are they streaming video from Netflix, Hulu, YouTube, etc.?
  9. What browser are you using?
  10. Do you have more than one browser open?
  11. Do you have multiple tabs open in your browser?
  12. What version of the browser are you using? < Go to the Help Menu, select "About Browser"
  13. Is your browser up to date and current?
  14. Have you tried to update your browser?
  15. You can go to this link to update your current Flash player in the browser being used. You can also view diagnostic data, including OS version, and installed Flash version. http://get.adobe.com/flashplayer/
  16. Check to see if there are any Firewall restrictions for live Flash Video: http://www.therealtimeweb.com/index.cfm/2004/10/2/fms-port-tester?CFID=2902553&CFTOKEN=61045399
  17. How much bandwidth speed do you have? This can be checked by going to the following link http://www.speedtest.net/ and checking on the green "BEGIN TEST" button.

Tablet / Smart Phone

  1. What device are you on?
    1. IPhone
    2. iPad
    3. Android
    4. Android Tablet
    5. BlackBerry
    6. Windows phone
    7. Kindle or Nook reader
  2. What version of the Operating System are you on?
  3. Is the Operating System, hardware and software up to date and current?
  4. Are you attempting to watch the event in app or from a browser?
  5. Which browser are you using?
  6. Do you have more than one browser open?
  7. Is the browser up to date and current?
  8. What type of connections are you on? Wi-Fi, Edge, 3G, 4G or LTE etc...? Is your Internet connection working?
  9. Do you have other software programs or apps using your Internet connection or bandwidth?
  10. Is your cellular connection strong or weak? How many bars are you seeing in your provider bar?
  11. How much bandwidth speed do you have?
    1. This can be checked by going to the following link http://www.speedtest.net/ and checking on the green "BEGIN TEST" button.
    2. Or you can install the Speedtest.net app on your IOS device and run the tests from here. https://itunes.apple.com/us/app/speedtest.net-mobile-speed/id300704847?mt=8
    3. Install the Speedtest.net app on your Android device and run the following tests from here. https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest

If you continue to have difficulty viewing the live stream after following these guidelines, please contact Cafe Dharma.